Last Aristocrat – Shipping Policy
Money Back Guarantee!
At Last Aristocrat, we value the money you invest into shopping with us. For every order you make, an estimated lead time for delivery into our warehouse is stated on the product. Alongside, we mention a maximum delivery timeframe, to provide for unforeseen circumstances. Our promise is that you will receive your order within the maximum delivery date – or your money back! We will give you a full refund as per our ‘Money Back Guarantee policy.
What is the Money Back Guarantee?
We understand how important it is to you to receive your products on time. That’s why we provide a ‘Money Back Guarantee’. If your item isn’t delivered by the maximum delivery date, you’re eligible for a full refund for that item. To initiate a refund request, go to your Order History and contact us at email@example.com.
Domestic Shipment Policy
For domestic delivery, Last Aristocrat offers free standard delivery on all orders.* Typically, Deliveries are carried out from 9 a.m. to 5 p.m. Monday to Friday.
Once each item in your order is shipped, you'll receive a shipment notification to your account registered email. This email will provide you with the estimated delivery date for your item. This date will depend on your location.
* Delivery charges may apply on items defined as bulky or fragile.
International Shipment Policy
Last Aristocrat has the same free delivery policy for its international customers, wherever they are located in the world, on the majority of items. Shipment is complimentary.
Delivery charges may apply on items defined as bulky or large as well as for express shipment. Please be aware that international delivery may also incur local taxes and import duties. These are the responsibility of the recipient of the goods on arrival in the country of delivery.
If you need your order urgently, you can request Express Shipment. Speak to our Customer Care team to check on the possibility of express delivery of your order to your area. Last Aristocrat is happy to assist you in express delivery, wherever possible. You can reach out to us through our helpline for assistance. An additional shipping charge is applied for Express Shipment which allows you to receive your order quicker than the estimated delivery time of your product.
It is important that you check your information is correct before placing your order, especially your delivery address. If you provide the incorrect delivery address, you agree that you will be liable for the additional shipping charges in order for your delivery to reach you.
Frequently Asked Questions
What is an estimated delivery date?
The estimated delivery date is the date set out as the expected date that your product will be delivered. For this, we make use of a calculated average of past shipping data from other customers in your area who have received items from our store to determine an estimated time of delivery to where you live. Despite that, we aren’t always accurate and there can be uncontrollable factors that cause delays – hence, we ensure to provide a maximum date of delivery alongside. Please refer to the product page for more details.
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
Timeframes are estimated only and for further details, please see the information regarding our couriers below. Approximate delivery timeframes are:
Usually takes 7-25 days
Estimated Maximum Delivery Time: your item might take 3-5 weeks to arrive (contact us with your specific order information)
When viewing an item listing, you'll see the estimated delivery date for the item, depending on the shipping methods available.
Once each item in your order is shipped, you'll receive a shipment notification to your account registered email. This email will provide you with the estimated delivery date for your item. This date will depend on your location and the location of the store.
You can also view these estimated dates under each item in your Order History.
What is the maximum delivery date?
The maximum delivery date is calculated for every item purchased to ensure we speculate for delays beyond our control. Although it is of utmost importance to us that our valued customers receive their products stat, there are times that delays may occur which are beyond our power to control. For instance, potential delays due to a high volume of orders or postal service problems may influence expected delivery dates. Hence, the maximum delivery date states the final date that your item can be delivered by our company, over and above potential threats of delay.
How will I know if my order has been placed?
Once you place an order, you'll receive an order confirmation to the email address registered to your account. The confirmation email will define the estimated processing time for your order. Orders may typically take up to 7 days to be processed and ready for shipment.
Once each item in your order is shipped, you'll receive a shipment notification to your registered email account which entails all details regarding the estimated delivery date for your item, dependent upon your delivery address and the location of Last Aristocrat’s store. To view estimated dates for delivery of each item, check your ‘Order History’.
What should I do if there is an issue with the delivered product?
Once your item arrives and you feel that there is an issue with it, you are requested to immediately reach out to our support team through the ‘Order History’ pane. You are eligible to request a full refund and return within 30 days of the delivery date. For orders that have not been delivered, you can still place a refund request within 30 days past the maximum delivery date. Last Aristocrat is not responsible for fulfilling requests that do not comply with the defined timeframes.
What if part of my order is missing?
At times your entire order is not sent out as a complete order because each item purchased may arrive at our warehouse at unique times. Please check your delivery note to see if any of your items will be arriving separately. If the delivery note says an item should be in your parcel but it isn't, please contact our Customer Care team right away.
How long does it take to process a delivery order?
All orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. Another notification will be sent once your order has been shipped. Last Aristocrat offers complimentary shipping on all orders worldwide.
What if I receive an incorrect item?
If you have received an incorrect item(s) in your order, please contact Last Aristocrat’s Customer Care team right away. We will mobilize a free collection service to pick up the item from your doorstep and if possible, our team will try to organize the correct replacement item, too. A full refund is also applicable in certain cases (refer to our refund policy).
What Should I Do If I Haven't Received My Order by the Expected Delivery Date?
In case you haven’t received your order within the expected delivery date, you are requested to wait until the period of the maximum delivery date. If your order still doesn’t even arrive, then you are requested to contact Last Aristocrat’s Customer Care team so that we can track the cause of the order delay. You are entitled to receive your entire money back, in the event that your order is not delivered by the maximum delivery date.