Refund policy

If you wish to return or exchange an item please email us at info@lastaristocrat.com and one of our team members will advise you on how to manage this. Any return or exchange will be subject to our Returns and Refunds Policy.

Last Aristocrat is bound by Australian consumer law and will process all returns and refunds in line with these laws.

Faulty or damaged items?

In the event that your order arrives in a faulty or damaged condition (including bespoke orders), please contact us within 48 hours by email or phone. We will ask you to email a photograph/video of the damage, including the packaging to info@lastaristocrat.com. Please note that without the correct information and images/video we will not be able to investigate the issue.

Once we have received the returned item, it will be inspected and a repair or replacement will be arranged where possible. Please note that failure to notify us within 48 hours of receiving a faulty or damaged product could mean we have to charge for a replacement.

The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example, we may arrange to:

• Suggest a self-repair (with an offer of compensation to you)
• Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
• Offer a partial or full store credit voucher or refund
• Replace the product (subject to availability)
• Arrange for the product to be returned to us or our supplier 

Wrong product delivered

Very occasionally we may accidentally ship the wrong product to you. If you have received an incorrect product, let us know as soon as you can, ideally within 3 days of receiving your delivery. We will offer to send you the correct product and arrange for the pick-up and return of the incorrectly shipped product at no cost to you.

Change of mind returns

You have 14 or 30 days (as specified on the product page) after receiving your item to return the product to us within 14 or 30 days of the date you received it and we will issue you with a store credit.

If you change your mind, you may return your purchase to us within 14 or 30 days  (see product page details) of the date you received it, no questions asked. We’ll give you a store credit voucher in an amount equal to the price you paid for the product, less our shipping costs. Please send it back to us in its original packaging. You will pay the cost of return shipping. Contact us to arrange a return. Some products cannot be returned, please review our full Returns Policy.

Order Cancelation

Please choose carefully as we do not refund or exchange if you change your mind or make a wrong selection. Once your order is confirmed, meaning you have either paid in full or made your first lay-by instalment, the order can no longer be cancelled.

 If you cancel your order you agree to the following: 

1. In the case of a stocked item product, which is a product that has not been customised, you will be refunded in full for the value of the product less a 20% restocking fee to cover Last Aristocrat's administrative costs and expenses incurred in handling and cancelling the order
2. In the case of a customised product which is any item that has been tailored specifically for you, you will forfeit the full amount of your 55% 1st lay-by payment
3. You will have no further claim to the cancelled product
4. Last Aristocrat does not allow cancellations of orders, returns, refunds, or exchanges on clearance products discounted over 40%. All clearance products are bought in the condition they are displayed in and the Customer is agreeing to sign a waiver at the time of sale confirming the same by agreeing to our Terms and Conditions during the purchase process.
5. It is the Customers responsibility to ensure that there is reasonable access to allow the goods to be delivered. If the goods are unable to be delivered due to access, the above fees depending on whether the product was customised or not will be charged in addition to the actual cost of delivery and collection of the product.
6. You will be responsible for the actual shipping costs to facilitate a change-of-mind return, irrespective of any free, discounted, or any other type of shipping promotion that may have been applicable at the time of your order. This includes the costs of shipping the item to you in the first place and the cost of shipping back to us.
7. Items returned must be in 'as-new condition and packaged securely in the original packaging. This means you have not used, assembled, damaged, washed, or laundered any of the items.
8. Within 5 business days of receiving your return, and subject to confirming it is in 'as-new condition, we will issue you with a store credit voucher via email in an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping back to the warehouse. 

Non-returnable items include:

• Products described as "made to order"
• Cutlery sets, cushion covers, plates, blankets, throws
• All forms of clearance stock or marked down over 40% discount
• Clearance items
• Personalised items
• Gift Cards
• Orders for commercial or non-domestic use

If you require an onsite access check to be performed prior to delivery this can be arranged for a fee. If an on-site access check has been performed by Last Aristocrat that confirmed sufficient access and the product is still unable to be delivered due to access, Last Aristocrat will refund the products affected in full unless there was a change to the access since the access check was performed.

Exchange

Unfortunately, we do not offer exchanges of our products. Simply return your items in accordance with our Returns policy and place a new order.

What is an estimated delivery date?

The estimated delivery date is the date that we expect your order to be delivered. We use past shipping data from other customers in your area who have received items from this store to determine the estimated delivery date. However, we know things don’t always go according to plan and delays may be out of Last Aristocrat's control. So we also calculate a maximum delivery date.

What is the maximum delivery date?

We calculate a maximum delivery date for every item in case there are delays that are out of our control. The maximum delivery date is the final date that your item can be delivered. 

What is the Money Back Guarantee?

If your item isn’t delivered by the maximum delivery date, you’re eligible for a full refund for that item.

What Should I Do If I Haven't Received My Order by the Expected Delivery Date?

In case you haven’t received your order within the expected delivery date, you are requested to wait until the period of the maximum delivery date. If your order still doesn’t even arrive, then you are requested to contact Last Aristocrat’s Customer Care team so that we can track the cause of the order delay. You are entitled to receive your entire money back, in the event that your order is not delivered by the maximum delivery date.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and for compensation for any other reasonably foreseeable loss or damage caused by our products. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We exclude, to the fullest extent possible under law, all implied terms, guarantees and warranties whether statutory or otherwise, relating to the subject matter of these Terms.

You represent and warrant to us that we will not be liable for any expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation or lost time) in contract, tort, under statute or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms.

Our liability to you for loss or damage of any kind arising out of these Terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.

To the extent permitted by law, you agree that in no event shall our maximum aggregate liability exceed the amount paid by you for the products in question.

Our rights

We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us or where we are not responsible for the damage in accordance with our Faults & damages policy.