If you wish to return or exchange an item please email us at email@example.com and one of our team members will advise you on how to manage this. Any return or exchange will be subject to our Returns and Refunds Policy.
Last Aristocrat is bound by Australian consumer law and will process all returns and refunds in line with these laws.
In the event that your order arrives in a faulty or damaged condition (including bespoke orders), please contact us within 48 hours by email or phone. We will ask you to email a photograph/video of the damage, including the packaging to firstname.lastname@example.org. Please note that without the correct information and images/video we will not be able to investigate the issue.
Once we have received the returned item, it will be inspected and a repair or replacement will be arranged where possible. Please note that failure to notify us within 48 hours of receiving a faulty or damaged product could mean we have to charge for a replacement.
The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example, we may arrange to:
Very occasionally we may accidentally ship the wrong product to you. If you have received an incorrect product, let us know as soon as you can, ideally within 3 days of receiving your delivery. We will offer to send you the correct product and arrange for the pick-up and return of the incorrectly shipped product at no cost to you.
You have 14 or 30 days (as specified on the product page) after receiving your item to return the product to us within 14 or 30 days of the date you received it and we will issue you with a store credit.
If you change your mind, you may return your purchase to us within 14 or 30 days (see product page details) of the date you received it, no questions asked. We’ll give you a store credit voucher in an amount equal to the price you paid for the product, less our shipping costs. Please send it back to us in its original packaging. You will pay the cost of return shipping. Contact us to arrange a return. Some products cannot be returned, please review our full Returns Policy.
Please choose carefully as we do not refund or exchange if you change your mind or make a wrong selection. Once your order is confirmed, meaning you have either paid in full or made your first lay-by instalment, the order can no longer be cancelled.
If you require an onsite access check to be performed prior to delivery this can be arranged for a fee. If an on-site access check has been performed by Last Aristocrat that confirmed sufficient access and the product is still unable to be delivered due to access, Last Aristocrat will refund the products affected in full unless there was a change to the access since the access check was performed.
Unfortunately, we do not offer exchanges of our products. Simply return your items in accordance with our Returns policy and place a new order.
The estimated delivery date is the date that we expect your order to be delivered. We use past shipping data from other customers in your area who have received items from this store to determine the estimated delivery date. However, we know things don’t always go according to plan and delays may be out of Last Aristocrat's control. So we also calculate a maximum delivery date.
We calculate a maximum delivery date for every item in case there are delays that are out of our control. The maximum delivery date is the final date that your item can be delivered.
If your item isn’t delivered by the maximum delivery date, you’re eligible for a full refund for that item.
In case you haven’t received your order within the expected delivery date, you are requested to wait until the period of the maximum delivery date. If your order still doesn’t even arrive, then you are requested to contact Last Aristocrat’s Customer Care team so that we can track the cause of the order delay. You are entitled to receive your entire money back, in the event that your order is not delivered by the maximum delivery date.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and for compensation for any other reasonably foreseeable loss or damage caused by our products. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We exclude, to the fullest extent possible under law, all implied terms, guarantees and warranties whether statutory or otherwise, relating to the subject matter of these Terms.
You represent and warrant to us that we will not be liable for any expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation or lost time) in contract, tort, under statute or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms.
Our liability to you for loss or damage of any kind arising out of these Terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.
To the extent permitted by law, you agree that in no event shall our maximum aggregate liability exceed the amount paid by you for the products in question.
We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us or where we are not responsible for the damage in accordance with our Faults & damages policy.